SOLUTIONS & PLAYBOOKS
From Idea to Pilot in Four Weeks
A modular automation stack plus sector playbooks for education, insurance, banking, immigration and logistics.
AI Native, Governance First Architecture
Channels, orchestration, AI and logic and data and systems are separated into clean layers. This keeps automation vendor neutral and allows new tools and models to be swapped in without breaking governance.
Channels
- •Web and mobile interfaces
- •Email and telephony
- •Chat widgets and messaging apps
- •Internal portals and dashboards
Orchestration
- •Workflow engine and routing logic
- •Event capture and classification
- •Human in the loop approvals
AI and Logic
- •Conversational AI and prompt pipelines
- •Document automation and extraction
- •Business rules and scoring models
Data and Systems
- •Student information systems
- •Policy administration systems
- •CRMs and ERPs
- •Document stores and data warehouses
Workflow Pipeline from Capture to Monitor
Most engagements follow a similar pattern with humans kept in the loop for judgement calls while repetitive steps are automated.
Capture events and inputs from channels
Classify, enrich and validate data
Apply decisions using AI and rules
Execute actions in core systems
Monitor performance and feedback signals
Four Week Pilot Model
A structured four week pilot that gives executives clear checkpoints, KPIs and time boxed effort.
Discovery and Prototype
- Map the end to end process and actors
- Confirm regulatory constraints and compliance expectations
- Stand up a working prototype on sample data
Build and Integrations
- Implement orchestration flows
- Connect channels and core systems
- Encode rules, prompts and AI components
Testing and Validation
- Run user acceptance testing and performance tuning
- Conduct security checks and risk reviews
- Validate controls with risk and compliance teams
Go Live and Hypercare
- Launch in a controlled scope and monitor closely
- Stabilise operations with a hypercare pod
- Hand over runbooks and training materials
Effort Profile: Effort peaks in Week 2 and tapers by Week 4, reinforcing that pilots are intense but time boxed.
Sector Playbooks
Industry tuned automation frameworks that are ready for pilots in weeks.
Education and Training
Admissions assistants, student support and fee workflows tuned for post secondary institutions.
Typical Use Cases
- AI admissions assistants that answer questions on programs and tuition
- Student support agents for schedule and fee queries
- Automated fee reminders and follow ups
- Placement workflows for students and graduates
Key Performance Indicators
- Faster response times to student and prospect queries
- Higher enrolment conversion rates
- Stronger audit trails for admissions decisions and communications
Pricing and ROI
Four Week Pilot
Fixed fee, single workflow pilot with discovery, build, testing and go live.
Production and Enhancements
Monthly retainer for monitoring and optimisation with optional usage based components.
Typical Outcomes: 30–60% cycle time reduction, 40–60% manual effort reduction and 6–12 month payback, with CCBST demonstrating more than 200% annual ROI.