CASE STUDIES
Automation in Production
Not Just in Slides
Flagship Case Study
Canadian College of Business, Science and Technology (CCBST)
Education and Training
The Challenge
High volume of student inquiries about programs, tuition and admissions handled by 18 full time and 8 part time staff, with slow response times, high labour cost and limited auditability.
The Solution
An AI admissions system trained on transcripts from top admissions staff. The system answers common questions, explains tuition and options, guides prospects through admissions steps, books interviews and performs structured follow ups, logging all interactions.
The Impact
Additional Benefits
- Consistent 24/7 responses to applicants
- Full auditability of the admissions journey
- Stabilised conversion across the admissions funnel
Additional Scenarios
Regional Logistics Group
Logistics
Automated intake of shipment events, document recognition for proofs of delivery and proactive notifications for customers and dispatch teams.
Impact: 40–50% reduction in time to confirm deliveries, fewer manual follow up calls and stronger SLA adherence.
Non Life Insurance Administrator
Insurance
AI assisted claims intake and document classification, with rule aware routing to assessors and approval paths.
Impact: Faster initial claim acknowledgement and triage, more consistent application of policy rules and better reporting.
Shared Services and BPO
Shared Services
Unified workflow orchestration, automatic routing, SLA timers and escalation logic.
Impact: Higher throughput per FTE and standardised processes across business units.